Hey there! Whether you’ve got a question about your latest order, need sizing advice, or just want to chat sneakers, we’re all ears. Seriously—our founder, Jake, still replies to every single email himself. (Yeah, even the one about whether you can wear running shoes to a wedding. The answer? Depends on the wedding.)
We started SneakRunF back in 2018 after one too many bad online shoe experiences. You know the drill—wrong size, no returns, zero human help. So here’s our promise: real people, real solutions. Last month alone, we helped 12 customers track down rare kicks they thought were gone forever. That’s the stuff that keeps us going.
P.S. If you’re emailing about a return, include your order # and a photo of the shoes. Pro tip: Snap them next to something colorful—it speeds things up for some reason.
Honestly? Because we’ve been where you are. That time Jake spent 3 weeks hunting down a pair of vintage Air Jordans in Tokyo? Yeah, that obsession became this business. So whether you’re nitpicking stitching or just wanna geek out over limited editions, hit us up. We’ll probably reply with way too many emojis.
