We strive to ensure your complete satisfaction with every purchase. Please review our policy below for details on cancellations, returns, and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in its original packaging, and accompanied by the original receipt or proof of purchase. Items that show signs of wear, damage, or are not in their original condition may be denied a refund or subject to a restocking fee.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The timing of the refund posting to your account may vary depending on your financial institution's processing times.
Please note that shipping costs are non-refundable unless the return is a result of our error. If you received a discounted or promotional item, the refund amount will reflect the price you actually paid.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement to confirm the refund hasn't been processed. Some financial institutions may require additional time to post the refund to your account.
If you've confirmed with your bank that the refund hasn't been processed, please contact us immediately. We will investigate the issue and work with our payment processor to resolve it promptly. Be prepared to provide your order number, payment details, and any communication regarding your refund.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name:
Address: 982 Stonington Drive, Arnold, MD
E-Mail: [email protected]
Phone: +1 851 352 4244
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM EST, to assist you with any questions or concerns regarding returns or refunds.
